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Terms
of Use
These
Terms of Use ("Terms") were last updated on 13th
Sept 2022.
RB Trainings’s mission is to improve lives
through learning. We enable anyone to access that educational content to learn .
We consider our digital platform is the
best way to offer valuable training content to our users. We need rules to keep
our platform and services safe for you. These Terms apply to all your
activities on the RB Trainings website asker.in, the RB Trainings mobile
applications, our TV applications, our APIs, and other related services (“Services”).
We also provide details regarding our
processing of personal data of our students and instructors in our Privacy
Policy
If you live in the INDIA, by agreeing to
these Terms, you agree to resolve disputes with RB Trainings through binding
arbitration (with very limited exceptions, not in court), and you waive certain
rights to participate in class actions, as detailed in the Dispute Resolution
section.
Table of Contents
1. Accounts
You
need an account for most activities on our platform. Keep your password
somewhere safe, because you’re responsible for all activity associated with
your account. If you suspect someone else is using your account, let us know by
contacting our Support Team. You must have reached the age of
consent for online services in your country to use RB Trainings.
You
need an account for most activities on our platform, including to purchase and
access content or to submit content for publication. When setting up and
maintaining your account, you must provide and continue to provide accurate and
complete information, including a valid email address. You have complete
responsibility for your account and everything that happens on your account,
including for any harm or damage (to us or anyone else) caused by someone using
your account without your permission. This means you need to be careful with
your password. You may not transfer your account to someone else or use someone
else’s account. If you contact us to request access to an account, we will not
grant you such access unless you can provide us with the information that we
need to prove you are the owner of that account. In the event of the death of a
user, the account of that user will be closed.
You may not share your account login
credentials with anyone else. You are responsible for what happens with your
account and RB Trainings will not intervene in disputes between students or
instructors who have shared account login credentials. You must notify us
immediately upon learning that someone else may be using your account without
your permission (or if you suspect any other breach of security) by contacting
our Support Team. We may request some
information from you to confirm that you are indeed the owner of your account.
Students and instructors must be at least
18 years of age to create an account on RB Trainings and use the Services. If
you are younger than 18 but above the required age for consent to use online
services where you live, you may not set up an account, but we encourage you to
invite a parent or guardian to open an account and help you access content that
is appropriate for you. If you are below this age of consent to use online
services, you may not create a RB Trainings account. If we discover that you
have created an account that violates these rules, we will terminate your
account. Under our Instructor Terms,
you may be requested to verify your identity before you are authorized to
submit content for publication on RB Trainings.
You can terminate your account at any time
by making a written request. Check our Privacy Policy to
see what happens when you terminate your account.
2. Content Enrollment and
Lifetime Access
When
you enroll in a course or other content, you get a license from us to view it
via the RB Trainings Services and no other use. Don’t try to transfer or resell
content in any way. We generally grant you a lifetime access license, except
when we must disable the content because of legal or policy reasons or for
enrollments via Subscription Plans.
As a
student, when you enroll in a course or other content, whether it’s free or
paid content, you are getting a license from RB Trainings to view the content
via the RB Trainings platform and Services, and RB Trainings is the licensor of
record. Content is licensed, and not sold, to you. This license does not give
you any right to resell the content in any manner (including by sharing account
information with a purchaser or illegally downloading the content and sharing
it on torrent sites).
In legal, more complete terms, RB Trainings
grants you (as a student) a limited, non-exclusive, non-transferable license to
access and view the content for which you have paid all required fees, solely
for your personal, non-commercial, educational purposes through the Services,
in accordance with these Terms and any conditions or restrictions associated
with the particular content or feature of our Services. All other uses are
expressly prohibited. You may not reproduce, redistribute, transmit, assign,
sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative
works of, sublicense, or otherwise transfer or use any content unless we give
you explicit permission to do so in a written agreement signed by a RB
Trainings authorized representative. This also applies to content you can
access via any of our APIs.
We generally give a lifetime access license
to our students when they enroll in a course or other content. However, we
reserve the right to revoke any license to access and use any content at any
point in time in the event where we decide or are obligated to disable access
to the content due to legal or policy reasons, for example, if the course or
other content you enrolled in is the object of a copyright complaint, or if we
determine it violates our Trust & Safety
Guidelines. This lifetime access license does not
apply to enrollments via Subscription Plans or to add-on features and services
associated with the course or other content you enroll in. For example,
instructors may decide at any time to no longer provide teaching assistance or
Q&A services in association with the content. To be clear, the lifetime
access is to the course content but not to the instructor.
Instructors may not grant licenses to their
content to students directly, and any such direct license shall be null and
void and a violation of these Terms.
3. Payments, Credits, and
Refunds
When
you make a payment, you agree to use a valid payment method. If you aren’t
happy with your content, RB Trainings offers a 30-day refund or credit for most
content purchases.
3.1 Pricing
The
prices of content on RB Trainings are determined based on the level of content
and the efforts our team taken for creating it. In some instances, the price of
content offered on the RB Trainings website may not be exactly the same as the
price offered on our mobile or TV applications, due to mobile platform
providers’ pricing systems and their policies around implementing sales and
promotions.
We occasionally run promotions and sales
for our content, during which certain content is available at discounted prices
for a set period of time. The price applicable to the content will be the price
at the time you complete your purchase of the content (at checkout). Any price
offered for particular content may also be different when you are logged into
your account from the price available to users who aren’t registered or logged
in, because some of our promotions are available only to new users.
If you are logged into your account, the
listed currency you see is based on your location when you created your account.
If you are not logged into your account, the price currency is based on the
country where you are located. We do not enable users to see pricing in other
currencies.
If you are a student located in a country
where use and sales tax, goods and services tax, or value added tax is
applicable to consumer sales, we are responsible for collecting and remitting
that tax to the proper tax authorities. Depending on your location, the price
you see may include such taxes, or tax may be added at checkout.
3.2 Payments
You
agree to pay the fees for content that you purchase, and you authorize us to
charge your debit or credit card or process other means of payment for those
fees. RB Trainings works with payment service providers to offer you the most
convenient payment methods in your country and to keep your payment information
secure. We may update your payment methods using information provided by our
payment service providers. Check out our Privacy Policy for
more details.
When you make a purchase, you agree not to
use an invalid or unauthorized payment method. If your payment method fails and
you still get access to the content you are enrolling in, you agree to pay us
the corresponding fees within thirty (30) days of notification from us. We
reserve the right to disable access to any content for which we have not
received adequate payment.
3.3 Refunds and Refund
Credits
If
the content you purchased is not what you were expecting, you can request,
within 30 days of your purchase of the content, that RB Trainings apply a
refund to your account. This refund option does not apply to Subscription Plan
purchases, which are covered in Section 8.4 below. We reserve the right to apply
your refund as a refund credit or a refund to your original payment method, at
our discretion, depending on capabilities of our payment service providers, the
platform from which you purchased your content (website, mobile or TV app), and
other factors. No refund is due to you if you request it after the 30-day
guarantee time limit has passed. However, if the content you previously
purchased is disabled for legal or policy reasons, you are entitled to a refund
beyond this 30-day limit. RB Trainings also reserves the right to refund
students beyond the 30-day limit in cases of suspected or confirmed account
fraud.
If we decide to issue refund credits to
your account, they will be automatically applied towards your next content
purchase on our website, but can’t be used for purchases in our mobile or TV
applications. Refund credits may expire if not used within the specified period
and have no cash value, in each case unless otherwise required by applicable
law.
At our discretion, if we believe you are
abusing our refund policy, such as if you’ve consumed a significant portion of
the content that you want to refund or if you’ve previously refunded the
content, we reserve the right to deny your refund, restrict you from other
future refunds, ban your account, and/or restrict all future use of the
Services. If we ban your account or disable your access to the content due to
your violation of these Terms or our Trust
& Safety Guidelines, you will not be eligible to receive a
refund. Additional information on our refund policy is available here.
3.4 Gift and Promotional
Codes
RB
Trainings or our partners may offer gift and promotional codes to students.
Certain codes may be redeemed for gift or promotional credits applied to your RB
Trainings account, which then may be used to purchase eligible content on our
platform, subject to the terms included with your codes. Other codes may be
directly redeemable for specific content. Gift and promotional credits can’t be
used for purchases in our mobile or TV applications.
These codes and credits, as well as any
promotional value linked to them, may expire if not used within the period
specified in your RB Trainings account. Gift and promotional codes offered by RB
Trainings may not be refunded for cash, unless otherwise specified in the terms
included with your codes or as required by applicable law. Gift and promotional
codes offered by a partner are subject to that partner’s refund policies. If
you have multiple saved credit amounts, RB Trainings may determine which of
your credits to apply to your purchase. Check out our Support
Page and any terms included with your codes for more
details.
4. Content and Behavior
Rules
You
can only use RB Trainings for lawful purposes. You’re responsible for all the
content that you post on our platform. You should keep the reviews, questions,
posts, courses and other content you upload in line with our Trust
& Safety Guidelines and the law, and respect the
intellectual property rights of others. We can ban your account for repeated or
major offenses. If you think someone is infringing your copyright on our
platform, let us know.
You
may not access or use the Services or create an account for unlawful purposes.
Your use of the Services and behavior on our platform must comply with
applicable local or national laws or regulations of your country. You are
solely responsible for the knowledge of and compliance with such laws and
regulations that are applicable to you.
If you are a student, the Services enable
you to ask questions to the instructors of courses or other content you are
enrolled in, and to post reviews of content. For certain content, the
instructor may invite you to submit content as “homework” or tests. Don’t post
or submit anything that is not yours.
If we are put on notice that your course or
content violates the law or the rights of others (for example, if it is
established that it violates intellectual property or image rights of others,
or is about an illegal activity), if we discover that your content or behavior
violates our Trust & Safety Guidelines, or
if we believe your content or behavior is unlawful, inappropriate, or
objectionable (for example if you impersonate someone else), we may remove your
content from our platform. RB Trainings complies with copyright laws. Check out
our Intellectual Property Policy for
more details.
RB Trainings has discretion in enforcing
these Terms and our Trust & Safety Guidelines. We
may restrict or terminate your permission to use our platform and Services or
ban your account at any time, with or without notice, for any or no reason,
including for any violation of these Terms, if you fail to pay any fees when
due, for fraudulent chargeback requests, upon the request of law enforcement or
government agencies, for extended periods of inactivity, for unexpected
technical issues or problems, if we suspect that you engage in fraudulent or
illegal activities, or for any other reason in our sole discretion. Upon any
such termination we may delete your account and content, and we may prevent you
from further access to the platforms and use of our Services. Your content may
still be available on the platforms even if your account is terminated or
suspended. You agree that we will have no liability to you or any third party
for termination of your account, removal of your content, or blocking of your
access to our
5. Using RB Trainings at
Your Own Risk
Anyone
can use RB Trainings to create and publish content and instructors and we
enable instructors and students to interact for teaching and learning. Like
other platforms where people can post content and interact, some things can go
wrong, and you use RB Trainings at your own risk.
Our
platform model means we do not review or edit the content for legal issues, and
we are not in a position to determine the legality of content. We do not
exercise any editorial control over the content that is available on the
platform and, as such, do not guarantee in any manner the reliability,
validity, accuracy, or truthfulness of the content. If you access content, you
rely on any information provided by an instructor at your own risk.
By using the Services, you may be exposed
to content that you consider offensive, indecent, or objectionable. RB
Trainings has no responsibility to keep such content from you and no liability
for your access or enrollment in any course or other content, to the extent
permissible under applicable law. This also applies to any content relating to
health, wellness, and physical exercise. You acknowledge the inherent risks and
dangers in the strenuous nature of these types of content, and by accessing
such content you choose to assume those risks voluntarily, including risk of
illness, bodily injury, disability, or death. You assume full responsibility
for the choices you make before, during, and after your access to the content.
When you interact directly with a student
or an instructor, you must be careful about the types of personal information
that you share. While we restrict the types of information instructors may
request from students, we do not control what students and instructors do with
the information they obtain from other users on the platform. You should not
share your email or other personal information about you for your safety.
We do not hire or employ instructors nor
are we responsible or liable for any interactions involved between instructors
and students. We are not liable for disputes, claims, losses, injuries, or
damage of any kind that might arise out of or relate to the conduct of
instructors or students.
When you use our Services, you will find
links to other websites that we don’t own or control. We are not responsible
for the content or any other aspect of these third-party sites, including their
collection of information about you. You should also read their terms and
conditions and privacy policies.
7. RB Trainings’s Rights
We
own the RB Trainings platform and Services, including the website, present or
future apps and services, and things like our logos, API, code, and content
created by our employees. You can’t tamper with those or use them without
authorization.
All
right, title, and interest in and to the RB Trainings platform and Services,
including our website, our existing or future applications, our APIs,
databases, and the content our employees or partners submit or provide through
our Services (but excluding content provided by instructors and students) are
and will remain the exclusive property of RB Trainings and its licensors. Our
platforms and services are protected by copyright, trademark, and other laws of
both the United States and foreign countries. Nothing gives you a right to use
the RB Trainings name or any of the RB Trainings trademarks, logos, domain
names, and other distinctive brand features. Any feedback, comments, or
suggestions you may provide regarding RB Trainings or the Services is entirely
voluntary and we will be free to use such feedback, comments, or suggestions as
we see fit and without any obligation to you.
You may not do any of the following while
accessing or using the RB Trainings platform and Services:
8. Subscription Terms
This
section covers additional terms that apply to your use of our
subscription-based collections as a student (“Subscription Plans”). By
using a Subscription Plan, you agree to the additional terms in this section.
Note that use of RB Trainings Business is not subject to these Terms, but is
instead governed by the agreement between RB Trainings and the subscribing
organization.
8.1 Subscription Plans
During
your subscription to a Subscription Plan, you get a limited, non-exclusive,
non-transferable license from us to access and view the content included in
that Subscription Plan via the Services. With the exception of the lifetime
access license grant, the terms included in the “Content Enrollment and
Lifetime Access” section above apply to enrollments via Subscription Plans.
The subscription that you purchase or renew
determines the scope, features, and price of your access to a Subscription
Plan. You may not transfer, assign, or share your subscription with anyone
else.
We reserve the right to revoke any license
to use the content in our Subscription Plans for legal or policy reasons at any
time and at our sole discretion, such as if we no longer have the right to
offer the content through a Subscription Plan. Additional information on our
right to revoke is included in the “Content Enrollment and Lifetime Access”
section.
8.2 Account Management
You
may cancel your subscription by following the steps outlined on our Support
Page. If you cancel your subscription to a Subscription Plan,
your access to that Subscription Plan will automatically end on the last day of
your billing period. On cancellation, you will not be entitled to receive a
refund or credit of any fees already paid for your subscription, unless otherwise
required by applicable law. For clarity, cancellation of a subscription does
not terminate your RB Trainings account.
8.3 Free Trials &
Renewals
Your
subscription may start with a free trial. The duration of the free trial period
of your subscription will be specified during sign-up. RB Trainings determines
free trial eligibility at our sole discretion and may limit eligibility or
duration. We reserve the right to terminate the free trial and suspend your
subscription if we determine that you aren’t eligible.
We will charge the subscription fee for
your next billing cycle at the end of the free trial period. Your subscription
will automatically renew according to your subscription settings (e.g., monthly
or annually) unless you cancel your subscription prior to the end of the free
trial period. For more information on how to view applicable fees and dates of
your free trial period, visit our Support Page.
8.4 Payments and Billing
The
subscription fee will be listed at the time of your purchase. You can visit
our Support Page to learn more about
where to find the fees and dates applicable to your subscription. We may also
be required to add taxes to your subscription fee as described in the
“Payments, Credits, and Refunds” section above. Payments are non-refundable and
there are no refunds or credits for partially used periods, unless otherwise
required by applicable law. Depending on where you are located, you may qualify
for a refund. See our Refund Policy for Subscription Plans for
additional information.
To subscribe to a Subscription Plan, you
must provide a payment method. By subscribing to a Subscription Plan and
providing your billing information during checkout, you grant us and our
payment service providers the right to process payment for the then-applicable
fees via the payment method we have on record for you. At the end of each subscription
term, we will automatically renew your subscription for the same length of term
and process your payment method for payment of the then-applicable fees.
In the event that we update your payment
method using information provided by our payment service providers (as
described in the “Payments, Credits, and Refunds” section above), you authorize
us to continue to charge the then-applicable fees to your updated payment
method.
If we are unable to process payment through
the payment method we have on file for you, or if you file a chargeback
disputing charges made to your payment method and the chargeback is granted, we
may suspend or terminate your subscription.
We reserve the right to change our
Subscription Plans or adjust pricing for our Services at our sole discretion.
Any price changes or changes to your subscription will take effect following
notice to you, except as otherwise required by applicable law.
8.5 Subscription
Disclaimers
We
make no guarantees as to the availability of any specific content in any
Subscription Plan or as to any minimum amount of content in any Subscription
Plan. At any point in the future, we reserve the right to offer or cease to
offer additional features to any Subscription Plan, or to otherwise modify or
terminate a Subscription Plan at our sole discretion. These disclaimers are in
addition to those listed in the “Disclaimers” section below.
9. Miscellaneous Legal
Terms
These
Terms are like any other contract, and they have boring but important legal
terms that protect us from the countless things that could happen and that
clarify the legal relationship between us and you.
9.1 Binding Agreement
You
agree that by registering, accessing, or using our Services, you are agreeing
to enter into a legally binding contract with RB Trainings. If you do not agree
to these Terms, do not register, access, or otherwise use any of our Services.
If you are an instructor accepting these
Terms and using our Services on behalf of a company, organization, government,
or other legal entity, you represent and warrant that you are authorized to do
so.
Any version of these Terms in a language
other than English is provided for convenience and you understand and agree
that the English language will control if there is any conflict.
These Terms (including any agreements and
policies linked from these Terms) constitute the entire agreement between you
and
If any part of these Terms is found to be
invalid or unenforceable by applicable law, then that provision will be deemed
superseded by a valid, enforceable provision that most closely matches the
intent of the original provision and the remainder of these Terms will continue
in effect.
Even if we are delayed in exercising our
rights or fail to exercise a right in one case, it doesn’t mean we waive our rights
under these Terms, and we may decide to enforce them in the future. If we
decide to waive any of our rights in a particular instance, it doesn’t mean we
waive our rights generally or in the future.
The following sections shall survive the
expiration or termination of these Terms: Sections 2 (Content Enrollment and
Lifetime Access), 5 (Using RB Trainings
at Your Own Risk), 6 (RB Trainings’s Rights), 7.5 (Subscription Disclaimers), 8
(Miscellaneous Legal Terms), and 9 (Dispute Resolution).
9.2 Disclaimers
It
may happen that our platform is down, either for planned maintenance or because
something goes down with the site. It may happen that one of our instructors is
making misleading statements in their content. It may also happen that we
encounter security issues. These are just examples. You accept that you will
not have any recourse against us in any of these types of cases where things
don’t work out right. In legal, more complete language, the Services
and their content are provided on an “as is” and “as available” basis. We (and
our affiliates, suppliers, partners, and agents) make no representations or
warranties about the suitability, reliability, availability, timeliness,
security, lack of errors, or accuracy of the Services or their content, and
expressly disclaim any warranties or conditions (express or implied), including
implied warranties of merchantability, fitness for a particular purpose, title,
and non-infringement. We (and our affiliates, suppliers, partners, and agents)
make no warranty that you will obtain specific results from use of the
Services. Your use of the Services (including any content) is entirely at your
own risk. Some jurisdictions don’t allow the exclusion of implied warranties,
so some of the above exclusions may not apply to you.
We may decide to cease making available
certain features of the Services at any time and for any reason. Under no
circumstances will RB Trainings or its affiliates, suppliers, partners or
agents be held liable for any damages due to such interruptions or lack of
availability of such features.
We are not responsible for delay or failure
of our performance of any of the Services caused by events beyond our
reasonable control, like an act of war, hostility, or sabotage; natural disaster;
electrical, internet, or telecommunication outage; or government restrictions.
9.3 Limitation of
Liability
There
are risks inherent to using our Services, for example, if you access health and
wellness content like yoga, and you injure yourself. You fully accept these
risks and you agree that you will have no recourse to seek damages against even
if you suffer loss or damage from using our platform and Services. In legal,
more complete language, to the extent permitted by law, we (and our
group companies, suppliers, partners, and agents) will not be liable for any
indirect, incidental, punitive, or consequential damages (including loss of
data, revenue, profits, or business opportunities, or personal injury or
death), whether arising in contract, warranty, tort, product liability, or
otherwise, and even if we’ve been advised of the possibility of damages in
advance. Our liability (and the liability of each of our group companies,
suppliers, partners, and agents) to you or any third parties under any circumstance
is limited to the greater of one hundred dollars ($100) or the amount you have
paid us in the twelve (12) months before the event giving rise to your claims.
Some jurisdictions don’t allow the exclusion or limitation of liability for
consequential or incidental damages, so some of the above may not apply to you.
9.4 Indemnification
If
you behave in a way that gets us in legal trouble, we may exercise legal
recourse against you. You agree to indemnify, defend (if we so request), and
hold harmless RB Trainings, our group companies, and their officers, directors,
suppliers, partners, and agents from an against any third-party claims,
demands, losses, damages, or expenses (including reasonable attorney fees)
arising from (a) the content you post or submit, (b) your use of the Services
(c) your violation of these Terms, or (d) your violation of any rights of a
third party. Your indemnification obligation will survive the termination of
these Terms and your use of the Services.
9.5 Governing Law and
Jurisdiction
When
these Terms mention “RB Trainings,” they’re referring to the RB
Trainings entity that you’re contracting with. If you’re a student, your
contracting entity and governing law will generally be determined based on your
location.
If you’re a student located in India, you’re
contracting with RB Trainings and these Terms are governed by the laws of
India, without reference to its choice or conflicts of law principles, and you
consent to the exclusive jurisdiction and venue of the courts in Kerala, India.
9.6 Legal Actions and
Notices
No
action, regardless of form, arising out of or relating to this Agreement may be
brought by either party more than one (1) year after the cause of action has
accrued, except where this limitation cannot be imposed by law.
Any notice or other communication to be
given hereunder will be in writing and given by registered or certified mail
return receipt requested, or email (by us to the email associated with your
account or by you to info@rbtrainings.com).
9.7 Relationship Between
Us
You
and we agree that no joint venture, partnership, employment, contractor, or
agency relationship exists between us.
9.8 No Assignment
You
may not assign or transfer these Terms (or the rights and licenses granted
under them). For example, if you registered an account as an employee of a
company, your account cannot be transferred to another employee. We may assign
these Terms (or the rights and licenses granted under them) to another company
or person without restriction. Nothing in these Terms confers any right,
benefit, or remedy on any third-party person or entity. You agree that your
account is non-transferable and that all rights to your account and other
rights under these Terms terminate upon your death.
9.9 Sanctions and Export
Laws
You
warrant that you (as an individual or as a representative of any entity on
whose behalf you use the Services) aren’t located in, or a resident of, any
country that is subject to applicable U.S. trade sanctions or embargoes (such
as Cuba, Iran, North Korea, Sudan, Syria, or the Crimea region of Ukraine). You
also warrant that you aren’t a person or entity who is named on any U.S.
government specially designated national or denied-party list.
If you become subject to such a restriction
during the term of any agreement with RB Trainings, you will notify us within
24 hours, and we will have the right to terminate any further obligations to
you, effective immediately and with no further liability to you (but without
prejudice to your outstanding obligations to RB Trainings).
You may not access, use, export, re-export,
divert, transfer or disclose any portion of the Services or any related
technical information or materials, directly or indirectly, in violation of any
United States and other applicable country export control and trade sanctions
laws, rules and regulations. You agree not to upload any content or technology
(including information on encryption) whose export is specifically controlled
under such laws.
10. Dispute Resolution
If
there’s a dispute, our Support Team is
happy to help resolve the issue. If that doesn’t work and you live in the
United States or Canada, your options are to go to small claims court or bring
a claim in binding arbitration; you may not bring that claim in another court
or participate in a non-individual class action claim against us.
This
Dispute Resolution section applies only if you live in the United States or
Canada. Most disputes can be resolved, so before bringing a
formal legal case, please first try contacting our Support
Team.
10.1 Small Claims
Either
of us can bring a claim in small claims court in (a) San Francisco, California,
(b) the county where you live, or (c) another place we both agree on, as long
as it qualifies to be brought in that court.
10.2 Going to Arbitration
If
we can’t resolve our dispute amicably, you and RB Trainings agree to resolve
any claims related to these Terms (or our other legal terms) through final and
binding arbitration, regardless of the type of claim or legal theory. If one of
us brings a claim in court that should be arbitrated and the other party
refuses to arbitrate it, the other party can ask a court to force us both to go
to arbitration (compel arbitration). Either of us can also ask a court to halt
a court proceeding while an arbitration proceeding is ongoing.
10.3 The Arbitration
Process
Any
disputes that involve a claim of less than $10,000 USD must be resolved
exclusively through binding non-appearance-based arbitration. A party electing
arbitration must initiate proceedings by filing an arbitration demand with the
American Arbitration Association (AAA). The arbitration proceedings shall be
governed by the AAA Commercial Arbitration Rules, Consumer Due Process
Protocol, and Supplementary Procedures for Resolution of Consumer-Related
Disputes. You and we agree that the following rules will apply to the
proceedings: (a) the arbitration will be conducted by telephone, online, or
based solely on written submissions (at the choice of the party seeking
relief); (b) the arbitration must not involve any personal appearance by the
parties or witnesses (unless we and you agree otherwise); and (c) any judgment
on the arbitrator’s rendered award may be entered in any court with competent
jurisdiction. Disputes that involve a claim of more than $10,000 USD must be
resolved per the AAA’s rules about whether the arbitration hearing has to be
in-person.
10.4 No Class Actions
We
both agree that we can each only bring claims against the other on an
individual basis. This means: (a) neither of us can bring a claim as a
plaintiff or class member in a class action, consolidated action, or
representative action; (b) an arbitrator can’t combine multiple people’s claims
into a single case (or preside over any consolidated, class, or representative
action); and (c) an arbitrator’s decision or award in one person’s case can
only impact that user, not other users, and can’t be used to decide other
users’ disputes. If a court decides that this “No class actions” clause isn’t
enforceable or valid, then this “Dispute Resolution” section will be null and
void, but the rest of the Terms will still apply.
10.5 Changes
Notwithstanding
the “Updating these Terms” section below, if RB Trainings changes this
"Dispute Resolution" section after the date you last indicated
acceptance to these Terms, you may reject any such change by providing RB
Trainings written notice of such rejection by mail or hand delivery to RB
Trainings Attn: Legal, 600 Harrison Street, 3rd Floor, San Francisco, CA 94107,
or by email from the email address associated with your Account to notices@RB
Trainings.com, within 30 days of the date such change became effective, as
indicated by the "last updated on" language above. To be effective,
the notice must include your full name and clearly indicate your intent to
reject changes to this "Dispute Resolution" section. By rejecting
changes, you are agreeing that you will arbitrate any dispute between you and RB
Trainings in accordance with the provisions of this "Dispute
Resolution" section as of the date you last indicated acceptance to these
Terms.
11. Updating These Terms
From
time to time, we may update these Terms to clarify our practices or to reflect
new or different practices (such as when we add new features), and RB Trainings
reserves the right in its sole discretion to modify and/or make changes to
these Terms at any time. If we make any material change, we will notify you
using prominent means, such as by email notice sent to the email address
specified in your account or by posting a notice through our Services.
Modifications will become effective on the day they are posted unless stated
otherwise.
Your continued use of our Services after
changes become effective shall mean that you accept those changes. Any revised
Terms shall supersede all previous Terms.
12. How to Contact Us
The
best way to get in touch with us is to contact our Support
Team. We’d love to hear your questions, concerns, and
feedback about our Services.
Thanks for teaching and learning with us!
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